With thousands of Toronto residents now in their sixth day without heat and electricity in freezing temperatures, some say they're reaching the breaking point. Despite this, many will likely not have power restored for at least a few more days.
CBC's Travis Dhanraj spoke to people Thursday who've been without heat and power since Sunday's devastating ice storm hit.
The storm knocked out power to more than 250,000 customers. As of Friday morning, Toronto Hydro reported that 32,400 customers are still without power while crews work around the clock to repair damaged lines.
Toronto Hydro crews are working around the clock to repair damaged power lines, six days after the ice storm struck. (Charlsie Agro/CBC)
Among the thousands still without power is George Sabourin and his wife Carole Anne Marie. They have no heat or power in their Victoria Park apartment. Worse, the water was shut off to prevent pipes from freezing.
"All my food is spoiled. I have to throw everything out in the fridge," Carole Anne Marie said. The city has set up warming centres across the city, but the Sabourins say they won't go because they're worried about their pets. (The city has confirmed with CBC News that pets are welcome at city warming centres: Dogs must be leashed and cats must be in a crate).
And while residents become increasingly frustrated, Toronto Hydro says they're working around the clock to restore power.
Full restoration likely days away
Spokesperson Tanya Bruckmueller said that while large blocks of power have been restored, crews are now into the slower work of reconnecting individual buildings. She said it may still be a few days before all customers have power.
Scarborough remains the hardest hit area of the city, with pockets of outages remaining in North York, Don Mills and the West end. In some cases, Toronto Hydro workers have been slowed by fallen trees and branches that litter many streets.
Bruckmueller also asked residents not "engage" work crews with questions.
"We want to make sure our crews can concentrate on the work that they're doing," she said Friday in an interview on CBC News Network. "They don't have any more information than what's out there. The faster they get the work done, the faster everybody gets power back."
Bruckmueller also said some residents may see their power restored, then shut off again. In many cases this is a good sign, and a possible indication that crews are working in their area.
Toronto Mayor Rob Ford is expected to provide an update on the storm situation at 11 a.m. Friday.
City warming centres
Dennis R Timbrell Community Centre, 29 St. Denis Dr. (Eglinton/Don Mills)
Malvern Community Centre, 30 Sewells Rd. (Neilson/Finch)
Driftwood Community Centre, 4401 Jane St. (between Finch and Steeles)
Mitchell Field Community Centre, 89 Church Ave. (Yonge/Finch)
Joseph P Piccininni Community Centre, 1369 St Clair Ave. W. (St Clair/Keele)
Matty Eckler Community Centre, 953 Gerrard St. E. (Pape/Gerrard)
Lawrence Heights Middle School, 50 Highland Hill (between Ranee and Dane)
Edithvale Community Centre, 131 Finch Ave. W. (between Bathurst and Yonge)
Pleasantview Community Centre, 545 Van Horne Ave. (between Edmonton and Brian)
East York Collegiate Institute, 650 Cosburn Ave. (Coswell/Coxwell)
McGregor Park Community Centre, 2231 Lawrence Ave. E. (Lawrence/Kennedy)
In addition, 13 Toronto Police Service facilities have been identified as having community rooms available for use 24/7 as warming centres:
Division 11 – 2054 Davenport Road (Davenport/Osler)
Division 12 – 200 Trethewey Drive (Trethewey/Black Creek)
Division 14 – 350 Dovercourt Road (College/Dovercourt)
Division 22 – 3699 Bloor Street West (Bloor West/Dundas West)
Division 23 – 5230 Finch Avenue West (Kipling/Finch)
Division 31 – 40 Norfinch Road (Norfinch/Finch West)
Division 33 – 50 Upjohn Road (York Mills/Don Mills)
Division 42 – 242 Milner Avenue (Milner/Markham)
Division 43 – 4331 Lawrence Ave. E (Lawrence Ave. E/ Kingston Road)
Division 51 – 51 Parliament Street (Front/Parliament)
Division 52 - 255 Dundas Street West (LOBBY ONLY)
Toronto Police Service College – 70 Birmingham Street (Birmingham/Fifth)
Toronto Police Service Headquarters – 40 College Street (College/Bay)
Source: City of Toronto
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